Senior Technical Manager (BMS & Smart Building Support)
To improve human experience in buildings by making them Ready for Anything®
Here at Innon we are committed to improving human experience in buildings, ensuring that our partners can make the buildings they are working on adaptable and Ready for Anything.
We’re looking for someone to join the Technical Team who has solid experience in BMS project design and delivery, with a strong working knowledge of Niagara 4, Sedona systems as well as LoRa WAN (and associated IoT integrations). This role combines hands‑on project design, customer consultation, technical support, and mentoring, ideal for someone who enjoys solving problems, supporting others, and helping customers get the best from their systems.
You’ll work closely with our customers, internal sales and support teams, and SI partners to make sure projects are specified correctly, delivered smoothly, and supported effectively.
Key Responsibilities:
1. Project Design & Consultation:
* Work with customers and sales to review project requirements and ensure the right products and solutions are specified.
* Provide guidance on best practices for integrating BMS and IoT devices into buildings.
* Support project delivery from design through to post‑sales technical support.
2. Technical Support & Fault Finding
* Provide diagnostic and troubleshooting support for:
o LoRaWAN devices and gateways (Milesight, Enless etc.)
o Our in‑house modules and devices
o Diagnose and resolve issues with touch‑screen interfaces, including HDMI‑based displays connected to supervisors or controllers
o Android and web‑based touch‑screen devices used for end‑user control and visualisation
o Assist customers with setup, integration, and configuration issues.
o Work closely with manufacturers and internal teams to resolve complex technical challenges.
o Share your technical knowledge with other members of the support team.
o Help develop internal training materials and best‑practice documents.
o Support the continuous improvement of our processes and customer experience.
o Understand gaps in knowledge in the team, and mentor team members to improve their knowledge on these subjects.
4. Customer Service
* Provide clear, professional, and friendly communication with customers.
* Follow up on cases and projects to ensure a positive outcome.
* Contribute to building long‑term relationships with our customer base.
What We’re Looking For
* Hands‑on experience with BMS project design and delivery.
* Good understanding of the Sedona Framework and iSMA Controlli hardware.
* Familiarity with LoRaWAN device integration and troubleshooting.
* Experience configuring and fault‑finding touch‑screen interfaces (HDMI, Android, and web‑based).
* Confident working remotely to fault‑find and support live systems.
* Good customer‑facing and communication skills.
* Team player with a proactive and supportive attitude.
* Able to attend the Chippenham office when required (e.g., for meetings, training, team building).
* Understanding of energy monitoring or smart building solutions.
* Interest in mentoring and knowledge sharing within the team.
* Experience integrating different protocols (BACnet, Modbus, MQTT, HTTP, etc.).
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Engineering and Information Technology
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