Job Description
Sales Application SpecialistOur manufacturing clients based close to Portsmouth have an exciting opportunity for a Sales Application Specialist to join their growing team.The Sales Application Specialist is responsible for proactively managing customer follow-ups relating to cable assembly samples, free-of-charge product requests, quotations, price support requests, and exhibition leads.This role plays a critical part in converting interest into revenue by ensuring timely follow-up, maintaining strong customer communication, and driving opportunities through the sales pipeline.Main Duties and Responsibilities:Sample Follow-UpTrack and monitor all product samples built and sent to customers.Follow up with customers to obtain feedback on sample performance, suitability, and next steps.Identify opportunities to convert approved samples into production orders.Maintain accurate records of sample status and customer responses for FOC samples in strategic markets.Quotation & Price Support Follow-UpFollow up on price support requests and special pricing quotations.Work closely with the sales and technical teams to address objections and accelerate order closure.Update CRM with quotation status and forecast updates.CRM & ReportingMaintain accurate CRM records for all customer interactions.Provide weekly updates on sample conversions, and quotation status in conjunction with the Business Development team.Track conversion rates from sample ? quotation ? order.Key Performance Indicators (KPIs)Sample-to-order conversion rateQuotation-to-order conversion rateCRM data accuracyRequired skills & experience:Previous experience in internal sales, sales support, business development, or customer service preferred.Strong telephone communication skills and confidence in proactive outbound calling.Experience following up quotations or sales leads.Highly organised with strong attention to detail.CRM system experience preferred.Ability to build rapport and maintain professional customer relationships.Working hours are 8:0016:30 Monday to Thursday, and 8:0015:30 on FridaysBenefits25 days holiday plus bank/public holsAdditional 3 days off over the festive periodEmployee Assistance ProgrammeCompany pension schemeLife Cover 3x salaryCompany bonus schemeCycle to Work SchemeTPBN1_UKTJ