Job Description
Customer Care Manager\n\nSalary: £40,000 – £45,000 per annum\n\nWe are a well-established manufacturer and supplier of windows, doors, and associated glazing products, serving trade customers across the UK. Known for quality, reliability, and long-term customer relationships, the business continues to grow and is now seeking an experienced Customer Care Manager to lead and develop its customer service function.\n\nThis is a key leadership role, responsible for ensuring a consistently high level of service across the customer journey, from order placement through to delivery and aftersales support.\n\nThe Role\n\nAs Customer Care Manager, you will take ownership of the customer care team and processes, acting as the main escalation point for complex issues while driving service improvements across the business.\n\nKey responsibilities include:\n\n * \n\n Managing and developing a customer care team to deliver excellent service standards\n\n * \n\n Overseeing day-to-day customer enquiries, order issues, delivery queries, and aftersales support\n\n * \n\n Acting as the senior point of contact for escalated complaints and resolutions\n\n * \n\n Working closely with production, sales, and logistics teams to resolve issues efficiently\n\n * \n\n Monitoring KPIs, response times, and customer satisfaction levels\n\n * \n\n Identifying trends, root causes, and opportunities to improve processes and customer experien...