Description J.P. Morgan Personal Investing is Europe’s leading Digital Wealth Manager, but we don’t want to stop there. We’re continuing to build our platform to help us achieve our mission of being the most trusted Digital Wealth Manager in the world. Help shape how money moves across our digital wealth platform. In Payments Operations, you’ll ensure accurate, timely processing and turn insights into better controls and efficiency. You’ll partner across business and technology to meet regulatory requirements and improve how we work. From reconciliations to exception handling and reporting, your impact will be visible every day. Join us to deliver reliable payments and a seamless client experience. As a/an Payment Operations Analyst in Payments Operations, you process payments end to end and keep operations accurate, timely, and compliant. You act as a preliminary escalation point for process matters, partner with us on payment-related projects, and support data review and analysis to drive improvements. You collaborate with business partners to meet regulatory requirements and plan efficiency enhancements that strengthen controls and transparency. Job responsibilities Process and operate daily tasks for the Payments Operations team to ensure timely, accurate execution. Resolve internal client inquiries and issues; act as a preliminary escalation point for process matters. Assist in managing payment-related projects and continuous improvement initiatives. Generate periodic reports and operational metrics; provide insights that improve control effectiveness and efficiency. Participate in system testing for business and technology changes; support smooth delivery and adoption. Develop subject matter expertise in payment processes, application changes, and support needs. Monitor exceptions, reconciliations, and settlements; escalate promptly to minimise risk and loss. Maintain documentation integrity and audit readiness across procedures and controls. Collaborate with cross-functional partners to align processes and resolve issues quickly. Identify opportunities to streamline workflows and enhance customer experience. Uphold a customer-first approach that treats customers fairly with care and respect. Required qualifications, capabilities, and skills Process and operate daily tasks for the Payments Operations team to ensure timely, accurate execution. Resolve internal client inquiries and issues; act as a preliminary escalation point for process matters. Assist in managing payment-related projects and continuous improvement initiatives. Generate periodic reports and operational metrics; provide insights that improve control effectiveness and efficiency. Participate in system testing for business and technology changes; support smooth delivery and adoption. Develop subject matter expertise in payment processes, application changes, and support needs. Monitor exceptions, reconciliations, and settlements; escalate promptly to minimise risk and loss. Maintain documentation integrity and audit readiness across procedures and controls. Collaborate with cross-functional partners to align processes and resolve issues quickly. Identify opportunities to streamline workflows and enhance customer experience. Uphold a customer-first approach that treats customers fairly with care and respect. Preferred qualifications, capabilities, and skills Experience generating operational reporting and using metrics to drive performance and transparency. Familiarity with exception management, reconciliations, and settlement processes. Exposure to regulated service levels and audit requirements within payments operations. Experience coordinating cross-functional stakeholders across business and technology. Ability to contribute to automation or workflow enhancements that improve accuracy and speed. Knowledge of data analysis practices to support defect reduction and process improvements. Strong problem-solving skills with a practical approach to controls and customer outcomes. ICBCareer ChaseUKCustomerServices