Job Overview
Reporting to the National Service Manager this role is focussed on customer satisfaction, quality of work, warranty handling, Just go vehicle maintenance and sales preparation.
The measures of effectiveness will sit with both financial and quality KPI's all of which will be communicated in time for the coming period of measurement.
Responsibilities
* Engage in the ongoing and improving health and safety measures in the department.
* Use the training available to you working towards the next level in your professional development at all times
* Maintain appropriate working conditions and equipment for yourself
* Attend and engage in your monthly reviews and annual PDR's
* Ensure that all elements of our group HR strategy are adhered to
* Maintain a disciplined and professional approach to work
* Conduct yourself in a manner appropriate to the role at all times
* Effectively work with all team members across the whole company
* Effectively work with all leadership members and deliver their expectations
* Book out all parts used in the way prescribed by the company
* Effectively maintain the Just go fleet and RVSC sales vehicles
* Work in a manner which avoids waste at all times
* Maintain stock security at all times
* When working on a Just go vehicle ensure that you are identifying and rectifying any issues found
* When working on a customer vehicle ensure you are identifying and communicating any issues found
* Utilise warranty to support both Just go, 3rd party vehicles and RVSC with replacement parts
* Upload all warranty claims using the appropriate systems and see the jobs to conclusion
* Clock in and out of jobs accurately
* Ensure customer satisfaction is at the core everything you do
* Use C it Now to build trust with the customer and provide upsell opportunities
* Safeguard the customers vehicle and possessions whilst in the departments care
* Maintain effective communication with front of house to support customer journey
* Be an expert in the sales preparation process.
* Fit tyres to customer, RVSC and Just go vehicles
* Carry out pre-MOT inspection and repairs and take to MOT station
* To be proficient in all mechanical work
* Maintain mechanical stock with the help of the parts department.
* Competent with diagnostic fault finding and wiring issues
* Ensure the smooth running of the mechanical department
* To be competent in the identification and rectification of mechanical work on hire and 3rd party vehicles
Person Specification
* Proven experience of working in an effective aftersales environment
* NVQ level 3 or higher in vehicle maintenance - essential
* An inquisitive person able to follow process but step outside of it when required
* Business focus and a desire to succeed beyond what is expected
* Resilient and flexible and able to work in a fast paced, dynamic and demanding workplace
* Flexibility to respond to a variety of work situations
* A strong work ethic and professional approach to the workplace and colleagues
* Target driven and passionate to achieve
This role is integral to maintaining the efficiency and safety of our operations, requiring a dedicated professional committed to high standards of workmanship.
Job Types: Full-time, Permanent
Pay: £37,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Referral programme
* Sick pay
Work Location: In person