C9 Recruitment is seeking an entrepreneurial, results orientated Commercial Manager to to lead the development and growth of key contracts and services across the Heathrow region. This is a highly strategic and hands-on role focused on revenue generation, service performance, and stakeholder relationship management.
The Role
Reporting to the Managing Director, the Commercial Manager will take ownership of the commercial strategy for a well-established passenger transport business servicing Heathrow Airport and surrounding areas.
Key responsibilities include:
* Leading and managing the commercial performance across corporate transfers, hotel services, airline contracts, and regional bus networks
* Retaining and developing client relationships, including key stakeholders within the airport and hotel sectors
* Proactively identifying and securing new commercial opportunities and revenue streams
* Overseeing key hotel contracts, resolving service issues, and expanding usage through stakeholder engagement
* Developing pricing models, route costing, and tender strategies
* Ensuring service delivery aligns with contractual and operational standards
* Collaborating across operations, engineering, and customer service teams to drive quality, performance, and compliance
* Producing and analysing commercial performance reports, KPIs, and customer satisfaction metrics
Key Requirements:
* Proven experience in a commercial management, account management, or contracts role
* Strong commercial acumen with a track record of winning and growing business
* Excellent negotiation and stakeholder engagement skills
* Strong understanding of service delivery within a passenger transport or logistics environment
* Experience working with airport services, network disruption, or transport planning is desirable
* Good knowledge of route costing, scheduling, and performance analysis
* Comfortable working flexible hours, including evenings or weekends if required
* Valid CPC in Passenger Transport or willingness to obtain within the first year
What’s On Offer:
* Competitive base salary of £50,000 - £60,000 depending on experience
* £5,000 annual performance bonus
* £350 monthly car allowance or company car
* Free staff travel pass scheme
* Pension scheme
* 20 days annual leave plus bank holidays
* Opportunity to take on a senior leadership role with real scope to shape the commercial future of the business
Desirable Backgrounds:
Candidates with experience in any of the following will be considered:
* Network management or service planning
* Contracts management or client-facing roles
* Operations supervisor, planner, or scheduler roles in a transport environment
Apply now with your CV to be considered for this rewarding role or call the team on 02081524574 and they will be happy to help.