Your skills Previous experience resolving problems sitting with the userDiagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)Excellent time management skillDue to the varied nature of the role, it may be subject to enhanced referencing or vetting Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.