Job Description
📍 Location: Swansea (Hybrid)
💷 Salary: £35,663 - A Civil Service Pension with an employer contribution of 28.97%
🕒 Contract Type: Permanent - Flexible working, Full-time, Job share, Part-time
The Business Support and Project Delivery (BSPD) team plays a vital role in supporting our telephony and multi-channel advisors with complex enquiries and ensuring the timely delivery of business-critical information through face-to-face engagement and other appropriate communication channels. BSPD develop deep business knowledge and monitor emerging trends that influence customer behaviour, working closely with both operational and non-operational colleagues, as well as teams such as Policy and Service Management, to understand and implement changes to legislation, guidance, and processes.
Key Responsibilities include, but are not limited to:
* Supporting the achievement of targets by reviewing and advising on current procedures through formal and informal briefing.
* Keeping up to date with changes by liaising and consulting with other units, agencies and outside organisations.
* Understanding changes and how they will impact the business identifying and acting on opportunities arising from changes.
Benefits
Being part of our br...