Technical customer service

***TECHNICAL CUSTOMER SERVICE***

Are you tech-savvy, people-focused, and ready to kick-start your career in IT?We're looking for an enthusiastic and personable Technical Customer Service person to join our growing team. This is a fantastic opportunity for someone who loves technology just as much as they love helping people.

This role blends hands-on technical support with outstanding customer service.

Salary up to £26K depending on experience + benefits

Key responsibilities for the Technical Customer Service include,

* Delivering professional yet friendly customer service via telephone, email, and remote tools
* Troubleshooting and resolving issues across IT, Networking, Telecoms and Cyber Security
* Managing and maintaining client systems including servers, infrastructure, and telephone setups
* Building long-lasting client relationships with clear, confident, and courteous communication
* Logging and managing support tickets using a help desk system
* Contributing to internal documentation and user guides to help both clients and teammates
* Occasionally visiting client sites when required (local travel)

The ideal Technical Customer Service person will need,

1. A passion for technology and a desire to grow your IT knowledge
2. A natural ability to communicate clearly and professionally with customers