Mitie are seeking an experienced and highly professional Site Security Manager to lead and oversee all security operations at a high-profile client site within the retail sector. This is a client-integrated role, requiring daily interaction with key stakeholders, ensuring the safety, security, and continuity of operations across the site.
The successful candidate will be responsible for delivering a best-in-class security service, maintaining compliance, and fostering a strong security culture aligned with the client's expectations and values.
Key Responsibilities
* Lead, manage, and develop the on-site security team to deliver a proactive and effective security service.
* Build and maintain strong relationships with client stakeholders and act as the primary point of contact for all security matters.
* Ensure compliance with client policies, legal requirements, and industry best practices.
* Conduct regular risk assessments, site audits, and incident investigations.
* Coordinate incident response and crisis management procedures when required.
* Maintain accurate reporting, documentation, and security records.
* Deliver continuous improvement across all security functions in line with evolving site and business needs.
* Manage and develop the mixed-skilled security team in all areas of security.
* Maintain close working relations with clients and other stakeholders.
* Effectively manage all aspects of security for the building and ensure the team are working in line with site policies and procedures at a high standard by monitoring performance levels against set client KPI's.
* Ensure the client is fully briefed and updated regarding any security-related issues that arise.
Main Duties
* Responsible for the overall delivery of the physical security contract, all administrative and personnel matters relating to Mitie site security employees and reports to Mitie's local Operations Manager, and Senior Operations Manager.
* Responsible for creating, implementing, and enforcing site security policy and procedures and ensuring all Standard Operating Procedures (SOPs) are coherent and up to date.
* Responsible for overseeing the day-to-day physical security operation on behalf of the client, ensuring the effective and efficient discharge of duties by the Security Control Room, all site manned guarding staff, and responsible for the administration of the Access Control System and Merlin patrol system.
* Report all security related incidents to the responsible person and other interested parties with an incident report to be sent within three hours of the conclusion of the event.
* Conduct workplace investigations and control data on behalf of the client and responsible for administration of all manned guarding personnel matters.
Qualifications
* Proven experience in a similar role, ideally within a corporate or retail security management environment.
* Strong leadership and team management skills.
* Exceptional communication, interpersonal, and stakeholder management abilities.
* Experience in managing client relationships at a senior level.
* Knowledge of physical security systems, procedures, and regulatory compliance.
* SIA licence (Front Line or Non-Front Line) is essential.
* Relevant security or risk management qualifications are desirable.
* Have worked in the security industry for 5+ years.
* Hold a current SIA front line license at a minimum of Security Guarding level.
* Hold a current SIA CCTV license (Desirable).
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