Job summary: Are you passionate about delivering high quality patient centred care in a well‑equipped and established hospital? An exciting opportunity has arisen in the Booking Office: Booking Office Coordinator (Day Surgery Unit) on a full‑time basis, working 37.5 hours per week.
Tetbury Hospital is rated good by the Care Quality Commission and comprises a well‑equipped theatre, purpose‑built procedure room, outpatient department, minor injuries and illness unit and X‑ray department. You will deliver exemplary administration support across the Department, working with compassionate teams who are committed to our vision: “Always striving to deliver clinical excellence and outstanding patient care.”
About You
* Experience with a variety of IT packages, including email, spreadsheets and database packages.
* Experience of customer services.
* Ability to multitask (e.g. input into database whilst conducting telephone transactions with patients).
* Excellent interpersonal skills for dealing with people internal and external to the Trust.
* Ability to synthesize and analyse information to use resources effectively.
* Keyboard qualification, or practical experience.
* NVQ3 in customer care.
Responsibilities
The post holder will work as part of the Administration Team, providing a full and confidential Day Surgery/Outpatient appointment booking service for patients and clinicians, ensuring wait‑time targets and clinical targets are met and all capacity is used efficiently.
* Monitor progress of referrals, identify problems and take appropriate action to ensure efficient management of referrals.
* Monitor and maintain waiting lists, ensuring adherence to the NHS Charter and local and National access standards (e.g. 18‑week referral to treatment).
* Act on theatre/clinic cancellations and re‑scheduling patients, ensuring clinical priorities are maintained and liaising directly with consultants where capacity problems exist.
* Manage the pre‑operative/follow‑up appointment waiting lists to ensure clinical priorities are maintained.
* Negotiate with clinicians the need to flex clinic capacity to meet new and follow‑up clinical and wait‑time constraints, flexing template capacity to achieve a balance between clinical priorities and wait‑time targets.
* Ensure that patients receive a supportive and responsive service tailored to their specific needs, especially where barriers to understanding exist.
* Ensure accurate and timely data collection, advising the management team on the utilisation of clinic time and suggesting ways of addressing these.
* Communicate and maintain a collaborative working relationship with all users of the Day Surgery/Outpatient service.
* Investigate and provide effective follow‑up on patients who do not attend (DNA patients).
* Action new services on Choose and Book, setting up new Directory of Service, mapping to PAS, including liaising with other departments.
* Provide the administration service associated to Medico‑legal, e.g., billing for information, requesting information from relevant departments.
Disclosures
Disclosure and Barring Service Check – This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Equality, Diversity & Workforce
The Trust is committed to equality and diversity in employment and is a mindful Employer. The Trust is committed to improving the working lives of its staff and may have flexible working options available.
Contact
To find out more about this role, please contact HR@tetburyhospital.co.uk and submit applications are reviewed on an ongoing basis, so the closing date on the advert is indicative only.
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