Description This is an exciting opportunity to work within the Customer Strategy team within the Group Customer & Communications (GCC) Function. The Customer Strategy team develop insight, design customer strategy, deliver inclusive propositions and optimise customer and marketing performance to enable The Nationwide Group to achieve its strategic objectives. This role is part of our Coordination & Engagement team – the team responsible for executive engagement, team culture, communications and the smooth delivery of our collective priorities. Working closely with the Director of Customer Strategy and partnering with colleagues across the Function, you will help create a positive team culture with a high-performing, motivated and happy team. We are looking for someone who is confident, caring and motivated to make a meaningful difference every day; someone who enables high performance, supports our leaders, and ensures colleagues have what they need to do their best work. The role blends coordination, people support, problem‑solving and delivery oversight. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 25 and 35 hours. This is a 12-month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing In your role as a Business Support Manager, you will drive culture and engagement across the Customer Strategy team by contributing to a positive and inclusive culture, helping to design and deliver an engagement plan of activity and internal communications across multiple locations and working closely with local culture representatives. You’ll own the end-to-end delivery of fortnightly team meetings, coordinate the logistics, planning and delivery of in-person team days for circa 180 colleagues and take ownership of fortnightly Lunch & Learns. Managing the Group Customer & Communications London site budget will be your responsibility, which will include the planning and delivery of local site events for the Function, which will involve working closely with wider GCC stakeholders across numerous sites. Additionally, you’ll act as the Social Impact lead representative for GCC. As a Business Support Manager providing Executive support, including ensuring the smooth functioning of the Customer Strategy team’s day-to-day activities. By working closely with the Director of Customer Strategy, you’ll enable and achieve success at key committees such as ExCo and Board. The Director of Customer Strategy will require ad hoc support from you as site lead for the London office alongside finding opportunities to improve team ways of working and cross-team alignment. About you To be successful in this role, you will have/be: Executive support or coordination experience Experience planning and delivering team days/events Excellent written & verbal communication skills and be confident at presenting Good interpersonal skills with the ability to build relationships at all levels quickly Strong planning, organisation and prioritisation skills Comfortable managing ambiguity and delivering at pace The ability to deliver high-quality outputs independently while managing multiple deliverables Proven PowerPoint skills Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Are you a Virgin Money colleague? Take a look at the Cross-Company Careers Guidance on VMx where you'll find information on how we manage cross-entity hires. Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Elinor Penny and the main recruitment contact is Amy Bright.