Provisioning Service Delivery Co-Ordinator (Maternity Cover - 12 Month Cover), Belfast
Client:
Not specified
Location:
Belfast, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
a5c40b8198e3
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
* Manage customer orders for Broadband, Leased Line, and Hosted services, providing detailed updates via telephone and email.
* Keep all order details updated accurately in our CRM system.
* Process customer orders promptly and accurately, adhering to SLAs and customer requirements.
* Monitor and manage workflows internally and with third parties efficiently.
* Coordinate with carriers, networks, and suppliers to identify and resolve delays or issues quickly.
* Build and maintain relationships with internal and external stakeholders, acting as the main liaison for non-mobile orders.
* Identify opportunities for process improvements, automation, and operational efficiency.
* Collaborate with stakeholders to create, update, and oversee provisioning processes and workflows, implementing updates as needed.
* Maintain key information and data for order tracking and updates.
* Work towards department KPIs.
Qualifications:
* Strong organizational skills and ability to multitask.
* Team player with a positive attitude.
* Attention to detail and accuracy.
* Proficient in Microsoft Office products.
* Problem-solving initiative.
Additional Information:
* Friendly company culture focused on customer service.
* Fast-growing, agile, and innovative organization.
* Encouragement for continuous improvement.
* Valuing inclusivity, innovation, agility, and drive.
Interested?
If you believe you're a good fit, apply online now!
For more details about the role or life at Radius, contact our talent team via email.
Radius is an equal opportunities employer committed to inclusivity. If you need adjustments during the recruitment process, please inform us.
Note: We may close the vacancy early if necessary.
Note to recruitment agencies:
Unsolicited CVs will be considered gifts, not fees. Only agency CVs sent via our ATS with approval are accepted.
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