Position Overview To act as the liaison between the customer and the factory, understanding and converting customer demand into production line plans ensuring On Time In Full delivery” Essential Job Functions/ Responsibilities • Receipt and analysis of customer orders and forecasts for existing products and launch products; • Creation of a realistic and fluid production plan taking into account business constraints; • Extensive liaison with internal departments and external parties ensuring clear communication and effective execution of the role; • Monitoring and measurement of On Time In Full results to ensure agreed objectives are met; • Completion of daily and monthly reporting. Qualifications and Experience - Essential • Good standard of education; • AS level Mathematics and English (or equivalent); • Intermediate Excel, Outlook and ERP software skills; • Significant experience working in a FMCG environment; • Understanding of supply chain and associated lead times; • Ability to communicate appropriately and confidently with external and internal stakeholders at all levels via both telephone and face-to-face. Qualifications and Experience – Desirable • Educated to Degree level or equivalent; • Advanced Excel, Outlook and ERP software (Sage X3 preferred) skills; • Experience of working in a cosmetics or pharmaceutical manufacturing environment; • Experience of working with MRP; Essential Skill Requirements • High proficiency in the use of Microsoft Office software, in particular MS Excel; • Ability to work as part of a team or on own initiative; • Conscientious & self-motivated; • Good written and verbal communication skills; • Desire to work in a fast paced environment; • Exceptional analytical skills and attention to detail; • A professional and positive attitude; • Ability to work under pressure to achieve tight deadlines; • Highly organised; • Safety, house-keeping and hygiene aware; • Flexible/adaptable; • Assertive. • Fluency in English. Other Skills/Abilities - Desirable • Proactive; • A positive approach to change.