Tenancy support officer

Tenancy Support Officer – Over 55s Service Harlow, Essex | £16.00 PAYE per hour | Full Time | Mon–Fri (9am–5pm) | Temp to Perm Are you an experienced Supported Housing Management professional? Do you enjoy working with older residents and delivering high-quality housing services? My client, a well-established social housing provider, is seeking an experienced Tenancy Support Officer to support an Over 55s housing service in Harlow, Essex. This is a full-time interim role initially until end of April 2026, with a strong view to extension and the potential to transition to a permanent position. Vacancy Brief * Role: Tenancy Support Officer * Service: Over 55s Housing * Pay Rate: £16.00 per hour PAYE * Contract: Interim until April 2026 (with extension / temp-to-perm potential) * Hours: Full time – Monday to Friday, 9am–5pm * Location: Harlow, Essex * Working Pattern: Office / scheme-based * Compliance: DBS required (level dependent on service) Key Responsibilities * Act as the main point of contact for residents, providing high-quality housing management support. * Report and monitor repairs and maintenance issues, liaising with contractors to ensure timely resolution. * Carry out defect checks, property inspections, and ensure buildings remain safe, secure, and compliant. * Make regular welfare calls to residents and respond to customer queries in a professional and supportive manner. * Manage rent accounts, including monitoring arrears and supporting income recovery processes. * Ensure the scheme complies with health & safety requirements, including routine checks and record keeping. * Prepare and distribute weekly resident newsletters and coordinate communication within the scheme. * Organise and facilitate resident meetings, promoting engagement and community involvement. * Maintain accurate housing management records and update internal systems in line with policies and procedures. * Work collaboratively with internal teams and external partners to ensure excellent service delivery. Skills & Experience Required * Proven experience in housing management, ideally within supported housing, sheltered housing, or older persons services. * Strong understanding of repairs reporting, rent management, tenancy compliance, and health & safety. * Excellent communication skills, with the ability to engage confidently and sensitively with older residents. * Organised, proactive, and able to manage a varied workload independently. * Comfortable producing written communications such as newsletters and resident updates. * Confident using housing management systems and standard IT packages. What This Role Offers This role provides valuable experience within an older persons housing service, strengthening skills across: * Housing & scheme management * Resident engagement & wellbeing * Repairs, defects & compliance * Rent management & arrears * Health & safety oversight With genuine potential to extend or move into a permanent role, this is an excellent opportunity for an experienced housing professional seeking stability and progression. Tenancy Support Officer | Tenancy Support Worker | Housing Management Co-ordinator | Housing Officer | Scheme Manager | Sheltered Housing | Over 55s Housing | Older Persons Housing | Supported Housing | Rent Arrears | Repairs & Maintenance | Health & Safety | Resident Engagement | Social Housing | Housing Association | Temp to Perm