Bookings Coordinator/Customer Service Advisor
Location: Chester Hospital | Administration | Permanent | Full Time
Salary: £25,038.00 per annum
Working Hours: 37.5 hours per week
Responsibilities
* Ensure complex administration and support meets all required standards and timescales.
* Manage, appraise, and interpret data, information and /or situations.
* Handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
* Ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
* Support our PMI and Self‑paying patients with queries, face‑to‑face and over the telephone.
* Liaise with the Theatre Manager, Outpatient Manager, Patient Services Manager and Pre‑op Lead to ensure efficient running of the day‑to‑day bookings process.
Qualifications & Requirements
* Commercially minded with drive and plans in place to ensure success.
* Responsible for effective prospecting and managing opportunities throughout the entire bookings process utilising customer relationship and systems effectively.
* Champion the customer experience in the hospital, working with colleagues to deliver a strong customer‑focused mindset and bring the best of Nuffield Health to every customer.
Benefits
Free gym membership, health assessments, retail discounts and pension options – a benefits package designed to support your health, happiness and well‑being.
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