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Job Details
Salary: £40,000 - £45,000 Basic Salary + gratuities and £2.5K bonus. Package over £50k on achieving KPIs
Location: Dunblane, Scotland
Reports to: General Manager
Terms: Full Time
About Us
Nestled in the scenic Scottish Countryside just three miles from Dunblane, a romantic Victorian country estate encompassing 34 acres of woodland and landscaped garden. We have nurtured a team of engaging hospitality experts dedicated to creating meaningful experiences for our guests. Recently reopened after extensive refurbishment, our aim is to blend historic charm with a contemporary aesthetic and relaxed vibe.
About The Role
Working with the leadership team to drive an effective food and beverage operation, ensuring success aligned with strategic goals. You will enhance guest experiences through food, drink, and service operations, focusing on consistency, sales growth, and revenue maximization.
Responsibilities
1. Collaborate with the executive chef and kitchen team to foster a harmonious working environment.
2. Support payroll control in line with business levels and budgets.
3. Drive revenue and meet or exceed financial targets.
4. Control costs and expenditure according to KPIs.
5. Build and maintain positive relationships across departments.
6. Lead and motivate the F&B team to deliver service excellence.
7. Develop and implement departmental training plans.
8. Ensure consistent service delivery and maintain high standards.
9. Participate in hotel meetings and represent the F&B department as needed.
10. Stay updated on F&B trends and introduce beneficial initiatives.
11. Monitor guest feedback to ensure quality standards.
12. Manage liquor stock control effectively.
13. Ensure compliance with licensing, H&S, and other regulations.
14. Analyze sales, projections, and costs to assist in budgeting.
15. Reconcile cash and credit card transactions daily.
16. Work with the Financial Controller to meet productivity targets.
People Management
1. Support recruitment, retention, and training of staff.
2. Conduct performance appraisals and oversee ongoing training.
3. Develop individuals and recognize team achievements.
4. Lead by example to promote customer-focused service.
5. Respect work-life balance and promote professionalism.
6. Ensure safety and responsibility awareness among team members.
7. Seek personal development opportunities.
8. Oversee performance reviews and use development tools effectively.
Key Skills
* Passion for customer service and problem resolution.
* Confidence in handling complaints with empathy.
* Strong communication skills.
* Adaptability and organization.
* High standards of cleanliness.
* Good numeracy and literacy skills.
* Ability to work independently and as part of a team.
Additional Information
* Seniority Level: Mid-Senior level
* Employment Type: Full-time
* Job Function: Management and Manufacturing
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