Role overview
We’re searching for an incredible Resident Services Assistant!
The Resident Services Assistant plays a key role in our community, from the first point of contact to the complete departure, administering all tenancies. Ensuring all resident files are compliant, delivering excellent customer service to residents and prospects, assisting with events, and handling queries throughout the tenancy with urbanbubble.
This role requires working 5 days over 7 on a rota basis.
What do we offer?
* Benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, and more.
* Enhanced annual leave, including your birthday off and a day off when you buy your house, to celebrate special moments with loved ones. Family always comes first at ub!
What does our BTR team say?
* “An amazing group of people, all working hard towards a common goal but with camaraderie and excitement!” – Robert Simmonds
* “It's refreshing to work in a team where each person can genuinely make a difference. We're a rapidly growing business where ideas are key to our success!” – Rebecca Whitehead
What will you do?
* Manage prospect/leads daily via phone or email using our internal system.
* Handle all administration involved in arranging tenancies.
* Arrange check-ins, prepare welcome gift packs & fobs.
* Conduct move-in inductions for new residents.
* Chase arrears during the first half of the month.
* Update arrears reports with amendments.
* Support front of house and cover breaks to assist tenants’ inquiries.
* Assist in organizing and planning residents’ events.
* Coordinate with the Finance team to ensure move-in monies and deposits are received before tenancy start.
What are we looking for?
* Previous lettings/property experience.
* Strong customer service skills, especially in handling difficult situations.
* Proficiency in Microsoft Office and experience with databases or booking systems (training provided).
* ARLA qualification (desirable).
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining property management through community building, customer care, and innovation. Serving 14,000 residents and growing, we seek bold, ambitious, resourceful team members to manage and create communities, unleashing your potential.
Interested?
Apply now and join a fantastic organization that values its people!
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