The Client Development Manager role is critical in achieving the growth of the Healthplan business. The role involves proactively managing, retaining, and growing a portfolio of high-value clients, primarily via brokers or directly with corporate clients, contributing to profitable growth and meeting sales targets.
Key responsibilities
1. Sales Deliverables: Develop strategic relationships with target clients and brokers to achieve retention, expansion, and cross-sales across the range of products and services as outlined in budgets and business plans.
2. Client Relationship Management and Service Delivery: Build short-, medium-, and long-term strategic account plans. Establish and develop strong multi-contact relationships with brokers and third parties to maximize retention and identify opportunities for additional products and services.
3. Account Development: Gain detailed knowledge of each client, their wellbeing strategies, and decision-makers to understand their aims and objectives. Consult clients on their wellbeing strategies and proactively identify opportunities for further products and services, linking them to enhance customer experience. Lead high-quality presentations and negotiations to secure new business. Ensure brokers are equipped with key value propositions to recommend Simplyhealth above competitors.
4. Commercial Awareness: Maintain in-depth knowledge of our products and services, their benefits, and differentiators. Incorporate market trends, competitor activity, and customer feedback to improve our offerings and consult clients proactively.
5. Collaborative Working: Develop and maintain a network within Simplyhealth, securing resources and support for clients. Understand the strategic and operational priorities across teams to ensure positive collaboration for client benefit.
6. Reporting: Provide monthly and ad hoc reports and management information to clients and internally. Keep Salesforce updated and accurate.
7. Quality, Safety, and Compliance: Comply with all risk management, compliance, and mandatory learning requirements as mandated by the business.
#J-18808-Ljbffr