Job summary: An exciting opportunity is available to join the admin team for the Sexual Health Service at Ysbyty Gwynedd as a Band 3 Booking Clerk on a permanent basis. This role is key to ensuring patients receive timely and confidential access to our services through efficient appointment management and excellent administrative support.
We are looking for someone who is organised, detail‑oriented, and able to work accurately under pressure. You should have excellent communication skills, a professional and compassionate approach when dealing with sensitive enquiries, and the ability to work collaboratively as part of a team. Strong IT skills and a commitment to delivering a high‑quality, patient‑focused service are essential.
The ability to speak Welsh is essential for this post.
Main duties of the job
The Booking Clerk provides an accurate and timely administrative function to support the delivery of a professional, efficient, and effective centralised booking service for sexual health clinics.
You will ensure patients are booked in line with local and national access targets, using initiative in sometimes complex situations to maintain smooth patient flow. Working as part of a multidisciplinary team, you will support colleagues to deliver a patient‑focused booking experience and contribute to a cohesive and integrated administrative function within the service.
About us
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and find the support you need, in line with our Organisational Values and “Proud to Lead” competence framework.
We promote equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Job responsibilities
Full job description and person specification are attached in the supporting documents. Please click “Apply now” to view in Trac.
Person Specification
Qualifications
* Good general standard of education (e.g. GCSE Maths and English A‑C and above or equivalent).
* NVQ level 3 or equivalent knowledge and experience, and willingness to work towards this qualification.
* IT qualification or proven experience using Microsoft Office packages.
Desirable qualifications
* European Computer Driver Licence qualification or equivalent experience.
* Statutory mandatory training as per Health Board policy.
* Understanding of basic medical terminology.
Experience (Essential)
* Experience working in an acute hospital, GP practice or call‑centre environment.
* Experience dealing with the general public.
* Ability to work as part of a team.
Experience (Desirable)
* Experience working directly with clinical/consultant staff.
* Previous waiting‑list management experience.
Skills (Essential)
* Excellent communication skills (written, verbal & telephone).
* Excellent interpersonal skills to deal with clinicians, senior managers and clerical staff.
* Appreciate the needs of patients, carers and health care professionals.
* Ability to react to unpredictable issues, re‑prioritising own workload if necessary.
* Good keyboard skills for regular use of computer systems/IT skills.
* Frequent and prolonged telephone use.
* Ability to concentrate on administrative duties in an unpredictable environment, managing work with constant interruptions from patients, medical staff and external agencies.
Skills (Desirable)
* Competent in the use of Microsoft Office.
* Competent in the use of the PiMS Patient Administration System or similar PAS systems.
Knowledge (Essential)
* Familiarity with waiting‑list administrative procedures and policy issues.
* Knowledge of PiMS or other patient administration systems or experience using databases and Excel to sort and filter data fields.
* Knowledge of Data Protection.
Knowledge (Desirable)
* Understanding of basic medical terminology.
* Knowledge of Caldicott guidelines.
Personal Qualities (Essential)
* Able to achieve high work rates.
* Resilient when working under pressure.
* Use of initiative to solve problems.
* Adaptable and flexible approach to working (e.g. providing cover for others).
* Confident when dealing with a range of people both internal and external to the organisation.
* Enthusiastic, confident with a positive attitude.
* Self‑starter and highly motivated.
* Able to work to tight deadlines.
* Tactful and diplomatic.
* Commitment to self‑development.
* Demonstrate an understanding of equality and diversity.
* Calm and positive.
Personal Qualities (Desirable)
* Evidence of ongoing personal development.
Other Essential
* Welsh speaker.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure will be submitted to the Disclosure and Barring Service to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information, visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants must provide a criminal record certificate from any country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.
Employer details
Betsi Cadwaladr University Health Board
Ysbyty Gwynedd
Penrhosgarnedd
Bangor, LL57 2PW
Website: https://bcuhb.nhs.wales/train-work-live/
#J-18808-Ljbffr