Senior Business Analyst – CRM (Physical Commodities Trading)
London (Hybrid: 2–3 days onsite)
Contract | Multi-Year Programme
Outside IR35
We’re working with a major energy firm undergoing a large-scale transformation of its trading operations, including a strategic overhaul of its CRM systems. As part of a greenfield programme, they are scaling their physical commodities trading capabilities and need a Senior Business Analyst to lead the CRM selection and implementation project.
What you'll do:
* Lead the end-to-end CRM selection and implementation lifecycle
* Gather and document requirements across trading, commercial, and operations teams
* Evaluate CRM solutions (Salesforce, Dynamics, HubSpot)
* Align stakeholders across the front, middle, and back office
* Facilitate workshops, process mapping, and CRM-to-trading systems integration
What you'll bring:
* Proven experience as a BA in physical commodities trading (energy, LNG, metals, etc.)
* CRM system implementation experience (Salesforce, Dynamics, etc.)
* Strong communication and stakeholder management skills
* Understanding of trading workflows and CRM interfacing