A client of ours in the Bury St Edmunds area are recruiting a Telesales Agent to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 6.00pm and every other Saturday. Paying £27,000 - £30,000 per annum depending on experience. Please note you must be able to drive due to the location of this role.
Key Duties
* Acting as the first point of contact for prospective customers, managing inbound calls and digital enquiries.
* Efficiently processing requests for product brochures and information packs, ensuring accurate customer data is captured and maintained.
* Scheduling and managing appointments for the field-based representatives to conduct home visit demonstrations.
* Use the CRM system to log interactions, update customer records, and manage appointment statuses.
Skills and Experience
* Proactive and self-motivated.
* Excellent communication skills.
* Previous experience within a call centre and customer service environment.
* Experience in using a CRM system is desirable.
* Highly organised.
Benefits
* Bonus structure - OTE £36,000 - £40,000 per annum.
* Career progression.
* 28 days annual leave including bank holidays.
* Monthly team prizes.
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