Salary: £30,000 - 40,000 per year Requirements: 5 years of IT support experience Strong end-user support across Windows and Mac environments Expert knowledge of Microsoft 365, Teams, Intune, and desktop applications Proven troubleshooting skills in hardware, software, networking, and AV/Teams Rooms Experience in endpoint security, patching, compliance, and modern device management Good knowledge of SharePoint, Power Automate, and cloud services Relevant Microsoft or CompTIA certifications are desirable Clear communicator, organised, and proactive Responsibilities: Provide 2nd line support for Windows, Mac, mobile devices, and Microsoft 365/Teams Escalate complex desktop, Teams, and AV/meeting room issues Manage device performance, patching, and endpoint security (Defender & HarfangLabs) Administer user accounts, shared mailboxes, and distribution lists; support onboarding Train users on Microsoft 365, Teams, SharePoint, and Power Automate Maintain documentation, manage IT assets, and coordinate Dell hardware repairs Monitor security alerts, assist with cyber response, and pen test remediation Support projects including laptop refresh, PST Azure migration, Hybrid Join (AD & Entra ID), SCCM/Intune co-management, driver updates, server upgrades, and Power BI rollout Contribute to weekly service reviews and monthly security reporting Technologies: Azure Cloud Hardware Support Microsoft 365 Mobile Power BI Security SharePoint Windows Office 365 More: We are an ambitious Managed Service Provider (MSP) based in Paddington, London, focused on delivering high-quality IT services and solutions. Our mission is to help businesses optimise their IT, enhance security, and ensure seamless connectivity. We are seeking a talented 2nd Line IT Support Engineer to join our team, where youll blend second-line support with hands-on end-user assistance, all while enjoying a collaborative work environment. You will be working in the office 4 days a week, with a competitive salary range of £30,000 - £40,000 based on experience. If youre passionate about IT and enjoy tackling technical challenges, we would love to meet you. last updated 7 week of 2026