Overview
At SS&L, we strive to provide excellent customer service, and as a member of the Business Development Team you will play a key role in ensuring learners, employers, and partners receive timely communication, accurate information, and a professional experience. This role works to support Recruitment and Admissions Officers within the Front Door Team, acting as the first line of communication for all learners.
Responsibilities
* Gather and check all learner evidence (e.g., ID, qualification certificates, eligibility paperwork) in line with ESFA requirements.
* Maintain and update learner records, CRM systems, and internal trackers to ensure accuracy and compliance.
* Own the integrity of all admissions-related documentation and data, ensuring it is audit-ready.
* Provide general administrative support for the Front Door Team, including telephony, front desk coverage at the Head Quarters in Bridgwater, and collaboration with other administrators to ensure smooth handover to the Customer Relationship Team.
* Combine administration with compliance, data management, and frontline customer service to support organisational recruitment targets and mitigate funding risk. Maintain accuracy to safeguard funding and enable Officers to maximise impact with learners.
Qualifications and Requirements
To be successful in this role, you will need to demonstrate how you meet SS&L's core values: Collaboration, Growth, Excellence, Innovation.
Why work for us
We view our staff as an essential component in providing the best learning opportunities and services to our learners and business partners. SS&L aims to offer not only excellent learning opportunities but also an excellent working environment with training and development opportunities, generous holiday and pension benefits, and opportunities to contribute to local community growth and development.
Benefits and Diversity
Disability Confident: SS&L is a Disability Confident employer. In certain recruitment situations, such as high-volume or high-peak times, the number of interviews offered may vary. For more details please contact us.
* 29 days annual leave + bank holidays + up to 3 gifted Christmas days and a day off for your birthday
* Up to 2 paid volunteering days
* Flexible working
* Totum discount card
* 0.45p mileage rate
* NEST Pension Scheme
* On-site parking at certain venues
* Contractual sick, maternity & paternity pay for up to one year (after qualifying period)
* Shared parental leave
* Continued Professional Development
* Supportive culture with elected staff directors
* Access to a free Employee Assistance Programme
* These opportunities will depend on the needs of the role
* Rate changes after 4000 miles p.a.
SS&L recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from everyone. SS&L is committed to the protection of young people and vulnerable adults and to safeguarding and promoting the welfare of learners; all staff are expected to share this commitment. The successful applicant will be required to undertake a DBS check relevant to the role applied for. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
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