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Customer Service Call Handler, Doncaster
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Client:
Location:
Doncaster, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1ddbe80a0dcf
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Customer Service Call Handler
Doncaster
Ref:VA2906
#OFE
Competitive salary plus performance related bonus
29 days holiday including public holidaysplus additional days with service
Pension contributions
Enhanced parental leave
Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working
Cycle to work scheme
Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training – paid for by the business
Opportunities for career progression
Join the Steer Automotive Group Customer Service Team in Doncaster!
At Steer Automotive Group, we’re not just fixing car we’re shaping the future of automotive care. We’re looking for a sharp, friendly, and proactive Customer Service Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster.
This isn’t just a job—it’s the start of an exciting journey where excellence meets innovation and no two days are the same.
What You’ll Be Doing
You'll be right at the heart of our Central Claims Contact Hub, becoming the first voice customers hear after a stressful event. Your mission? Make that first call smooth, supportive, and efficient.
Here’s what your day might include:
Taking incoming calls from customers reporting accidents or vehicle damage
Logging details accurately and quickly in our claims system
Answering queries and keeping customers informed at every step
Coordinating with insurers, repair teams, and other departments
Managing your workload efficiently while hitting team targets
What We’re Looking For
You don’t need to be a car expert—but you do need to care about people and love helping them. Experience in customer service is essential, and if you’ve worked in automotive or insurance, even better.
We’re looking for someone who:
Communicates clearly and confidently, both on the phone and via email
Is a natural problem-solver who thrives under pressure
Stays organised and focused in a fast-paced environment
Has strong attention to detail and a proactive attitude
Why Steer?
Because we do things differently.
We believe in supporting our team, recognising talent, and creating opportunities to grow.
So, if you’re ready to take the wheel in a role where every call counts and your skills truly matter, we’d love to hear from you.
Apply now and steer your career in the right direction.
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