Location: Quay Foyer, Poole
Salary: A GBP 13,988 per annum
Vacancy Type: Permanent, Part Time (20 hours per week)
Make a Real Difference Every Day
Are you passionate about supporting people to live independently and thrive in their homes?
What Youll Be Doing
* Deliver day:to:day housing and building management across supported living schemes
* Carry out vital health and safety and compliance checks, including fire safety
* Support customers to maintain tenancies, build independence, and achieve positive outcomes
* Manage rent accounts, including income collection, direct debits, and supporting benefit claims
* Respond to customer queries, feedback, and complaints with a focus on excellent service
* Complete assessments, sign:ups, and tenancy processes for new and existing customers
* Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
* Build strong partnerships with external stakeholders, including health, social care, and community organisations
* Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
* Play a key role in maintaining occupancy levels and promoting available homes
* Participate in an out:of:hours on:call rota
What Were Looking For
We’re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.
Your Experience And Knowledge
* Experience working in housing, ideally with vulnerable adults or supported living services
* Understanding of housing processes, benefits, and tenancy management
* Strong IT, numeracy, and administrative skills
Your Skills And Attributes
* A motivated self:starter who can manage their own workload effectively
* Excellent communication and interpersonal skills, able to adapt to different audiences
* Strong problem:solving skills with a practical, solution:focused mindset
* Passion for customer:focused services and co:production
* Ability to build effective relationships with colleagues, customers, and external partners
* Willingness to participate in an on:call rota
Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
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