Salary: £27,000 - 32,000 per year Requirements:
* 1–4 years in IT support (ideally in MSP or multi-site)
* Experience with Microsoft 365, Windows 10/11, Active Directory
* Knowledge of basic networking (TCP/IP, DNS, DHCP, VLANs)
* Hardware troubleshooting experience
* Mobile device support experience (MDM, iOS, Android)
* A full UK driving licence
* Strong communication and problem-solving skills
* Excellent customer service skills
* Curiosity and a hunger to learn
* Confidence in face-to-face client interactions
Responsibilities:
* Act as the first point of contact for incoming tickets and requests
* Troubleshoot and resolve issues across desktops, laptops, printers, mobiles, and other hardware
* Provide user support for Microsoft 365, Windows 10/11, and Active Directory
* Address basic networking, VPN, and Wi-Fi issues
* Escalate complex cases clearly to 3rd Line support teams
* Visit client sites for installation, configuration, and repair of kits (PCs, servers, switches, firewalls)
* Conduct infrastructure checks, cabling reviews, and environment audits
* Deliver and set up new hardware for users
* Assist with office moves, hardware refreshes, and mini-migrations
* Monitor client systems and respond to alerts
* Perform routine patching, updates, and health checks
* Validate backups and assist with restores
* Communicate clearly with users at all levels without jargon
* Manage your ticket queue and keep clients informed
* Identify recurring issues and propose smarter solutions
Technologies:
* Active Directory
* Android
* Hardware
* Support
* Microsoft 365
* Mobile
* TCP/IP
* VPN
* Windows
* iOS
* Office 365
* React
More:
We are a fast-growing Managed Service Provider (MSP) based in Liverpool, committed to delivering high-quality IT support. We offer a competitive salary ranging from £27k to £32k tailored to your experience, along with a clear pathway to progress into 3rd Line, field engineering, or specialist roles. Our benefits include 22 days holiday plus bank holidays, a pension scheme, a company vehicle or travel allowance, a dedicated training budget, and certification support. Our supportive team is dedicated to your success and development as we grow together.
last updated 2 week of 2026