The Peninsula London is excited to announce we are seeking an Assistant Manager for The Lobby Restaurant. This role will work closely with the Restaurant Manager to provide leadership to the team along with ensuring an expectational culinary and theatrical experience to our guests.
* An exceptional opportunity to join our high-profile flagship hotel in London
* Market leading remuneration, service charge and attractive benefits
* Join our award-winning group, working alongside a highly experienced team
Key accountabilities
* Ensuring the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
* Handling, or relay to Lobby Director or Assistant Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
* Understanding and accurately follow the standard of sequence of service, pre-service and after-service procedures.
* Ensure the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency.
* Establish and maintain outstanding colleague interactions with exceptional working relationships.
General requirements
* Minimum 1 year relevant experience in a Luxury Food & Beverage Outlet with similar standards and expectations (Hotel based or standalone) associated with relevant qualifications
* Prior experience in a Michelin star restaurant would be advantageous
* All-encompassing food and beverage knowledge
* Excellent time management and organizational skills, highly adaptable, naturally positive.
* Fluent English communication proficiency, expertise in a second language would be desirable
We are delighted to receive your CV and will liaise with suitable candidates directly.
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