Operation Support Manager
Salary: £35,000 – £37,000
* Profit-related bonus
* 30 days holiday (22 days + 8 bank holidays)
* Subsidised healthcare scheme
* Company pension scheme (auto-enrolment)
* Regular pay reviews & training opportunities
This is a varied and rewarding role within a well-established Cardiff-based business, now part of the Senseco Group. With over 30 years of experience in the Automation, Fire & Security industry, we are continuing to expand our Business. We are recruiting for an experienced Operational Support Manager, working within our Senior Management Team, supporting our Operation Manager & Business Unit Leader in the day-to-day running of the business. If this sounds like the right opportunity for you, we encourage you to apply and become part of our growing team.
Role Overview
* 40 hours per week | 8:30am – 5:00pm
* Reporting to the Operations Manager
* Lead, motivate, and develop the Operations Support Team.
* Oversee HR admin, Stores operations, and Fleet management.
* Manage business systems (Joblogic, trackers, reporting tools).
* Maintain and improve standard operating procedures and compliance with ISO and H&S standards.
* Deliver internal training in Microsoft tools, IT skills, and digital systems (including AI).
* Support reporting, documentation, and communication between teams, clients, and suppliers.
* Drive process improvements and operational efficiency.
Key Responsibilities
Operational Support
* Work closely with the Operations Manager to ensure the smooth running of daily business operations.
* Coordinate and manage administrative support for operational projects and initiatives.
* Provide high-level administrative and analytical support to the business.
* Monitor and improve operational processes to increase efficiency and accuracy.
* Ad hoc duties when required
Team Leadership & Administration
* Lead and supervise the administration team, ensuring workloads are prioritised effectively and completed to a high standard.
* Line manage the HR Administrator, providing guidance, support, and oversight of HR-related tasks such as recruitment administration, onboarding, and record keeping.
* Develop and implement best practices within the admin function to improve consistency and productivity.
* Conduct regular performance reviews and support staff development.
Stores & Facilities Management
* Oversee the day-to-day running of stores and stock control, ensuring accuracy and efficiency.
* Support compliance with health and safety and other regulatory requirements.
Systems & IT
* Champion digital tools and systems across the business to streamline workflows.
* Produce high-quality reports, data analysis, and dashboards using Microsoft Excel (advanced formulas, pivot tables, data validation, etc.).
* Support the integration and management of business software systems.
* Troubleshoot and coordinate IT-related issues with external providers when necessary.
Skills & Experience Required
* Proven experience in an operations support, office management, or administrative leadership role.
* Strong people management skills — able to lead, motivate, and develop a small team.
* Excellent IT proficiency, especially Microsoft Excel (essential).
* Strong working knowledge of Microsoft Office 365, SharePoint, and related systems.
* Exceptional organisational, analytical, and problem-solving abilities.
* Experience managing HR administration processes (desirable but not essential).
* Comfortable working in a family-run, fast-paced environment where flexibility and initiative are key
Personal Attributes
* Highly organised with meticulous attention to detail.
* Proactive and hands-on approach to getting things done.
* Approachable, reliable, and a confident communicator.
* Values teamwork, integrity, and a positive working culture.
* Comfortable working closely with senior management in a confidential and trusted capacity.
What to expect from Ceaton
* Company uniform & PPE provided
* Clear career progression opportunities within the business
* Company mobile phone
* Company expenses card
* Supportive & positive work environment
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