Responsibilities
* Supports the team to represent the brand with their personal styling, grooming standards, demeanor and overall appearance
* Educates the team on our brand identity and ways of working
* Supports the team through change
* Works well under pressure
* Ensures the team understand and conduct themselves in line with our brand values
* Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
* Communicates relevant company news to the team
* Ensures the team build and nurture customer relationships, creating a loyal customer base
* Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
* Understands store targets, budgets and KPI levers
* Motivates and helps the team to deliver personal sales targets and KPI's
* Meets deadlines by planning, prioritising and effective delegating
* Takes responsibility for the results in their department
* Ensures all team members understand what is required of them in their role and the impact they have on the business
* Ensures the team adhere to all company policies and procedures
* Ensures the store is opened and closed safely and efficiently
* Deploys the team effectively across the store to complete required tasks and meet deadlines
* Adapt their communication style for individuals
* Provides clarity when providing instructions or giving direction
* Recognises achievements, gives praise as well as constructive feedback to improve performance
* Resolves any performance issues within the team and takes appropriate action i.e. using ROC's
* Completes training and regular performance conversations, setting clear goals
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