Overview
Vodafone is seeking on-site technical support for LAN/WAN/Wifi technologies and acts as a point of contact for customer hands-on build activity to stage, commission and install new network equipment.
Responsibilities
* Act as on-site technical support for Vodafone LAN/WAN/WiFi technologies and serve as a point of contact for customer hands-on build activities to stage, commission and install new network equipment.
* Perform on-site installation and maintenance.
* Incident management (technology and solution based).
* Conduct root cause analysis for major incidents and escalated faults; ensure all work is risk-assessed with the production and maintenance of H&S compliant documentation (RAMs and Point of Works Risk Assessment).
* Produce customer site and solution network documentation.
* Monitor progress of activities within each project and provide regular updates to leads, management and key stakeholders.
* Provide 1st/2nd line support to resolve user faults and carry out changes on the networks.
* Demonstrate extensive field experience including cabling and installation of networking equipment (essential).
* Experience configuring and implementing predominantly Cisco LAN, WLAN and WAN solutions in an enterprise environment (essential).
* Ability to develop strong customer relationships and to function effectively in a team environment (essential).
* Knowledge of and exposure to multi-technology solutions.
* A broad understanding of the other technologies these solutions are dependent on.
* Ability to achieve and maintain a high level of Security Clearance (SC).
Qualifications
* Essential: experience with Cisco LAN, WLAN and WAN solutions in enterprise environments; ability to work in a team and build customer relationships; broad multi-technology understanding; security clearance readiness.
Benefits and Additional Information
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We support your career through learning tools and parental leave policies.
Need to Know: We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards. If you require reasonable adjustments or have accessibility requests as part of recruitment, please refer to the Accessibility section of our Careers website for guidance. We use AI in different parts of the business to boost innovation and efficiency and to create new opportunities. During the interview, rely on your own knowledge and skills to show who you are. We value authenticity.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace where talent is recognised and rewarded. We actively encourage inclusion for all and welcome diverse perspectives.
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