Base pay range and location
£26,410 per annum / pro rata
Location: Venue 72, St Asaph Business Park / hybrid working
37 hours a week
This role requires a minimum commitment of 50% of your working week in the office
This vacancy is a 6 month fixed term contract
What you’ll be doing / Beth fyddwch chi'n ei wneud
* You will handle a variety of enquiries from residents via phone, email, and digital channels.
* You will listen with empathy, problem-solve, and aim to resolve queries first time.
* You will take ownership of cases, liaising with colleagues across Repairs, Housing, and Finance to ensure residents receive the solutions they need.
* You will support residents in challenging situations with patience, resilience, and kindness.
* You will work as part of a supportive team to meet service standards and celebrate success together.
* Mae ein Cynghorwyr Gwasanaethau Cwsmeriaid yn y pwynt cyntaf o gyswllt i’n trigolion, gan ddarparu gwasanaeth rhagorol, cymorth a datrysiadau i helpu gwneud gwahaniaeth gwirioneddol yn bywydau pobl.
What we’re looking for / Disgrifiad a Hydder
Essential
* Comfortable using computers for everyday tasks (emails, forms, entering information).
* Good communication skills, including confidence speaking with customers on the phone.
* Strong interpersonal skills and the ability to work well in a team.
* Resilient and able to remain calm in challenging situations.
* Experience of providing good customer service (paid, voluntary, or personal).
Desirable
* Experience of handling and resolving conflicts constructively.
Why join us?
* Bod yn rhan o sefydliad sy’n gofalu’n wir am ei drigolion a’i staff.
* Gweithio mewn rôl lle mae pob diwrnod yn wahanol ac yn werth chweil.
* Mwynhau cydweithwyr cefnogol, hyfforddiant a chyfleoedd datblygu.
* Cyfrannu i sefydliad sy’n cael ei arwain gan werthoedd gyda diben cymdeithasol clir.
Additional information
For more information about this role and working with ClwydAlyn Housing Association, please view our Vacancy Brochure.
Note: This description is a consolidation of the role information in the posting. All content remains faithful to the original while using the allowed HTML tags only.
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