Our client are seeking a dedicated and motivated technical support specialist to join their expanding team based in Fareham. The technical support specialist will play a central role in supporting all departments with various technical aspects of their organisation.
This is an exciting opportunity for a candidate looking to develop and learn new skills. Knowledge of Databases and the ability to read or understand code (HTML or XML) would be highly desirable.
This role is on-site in Fareham with Fridays working from home.
Key responsibilities:
Technical Issues
* First point of contact for technical issues for internal and external.
* Initial testing, reproducing and validating.
* Communicate with the CTO about issues and create tickets in Jira for the development team to work on.
* Liaising with the support team on Jira tickets, work progress, prioritisation of tickets.
* QA Testing of resolved issues and managing their release to production.
* Responding to incoming queries from clients or members of the public by email or phone.
* Account Setup and Management - Setting up new accounts and updating existing accounts with new information.
* Weekly update of Hero Ads and Homepage listings
* Manage spam and suspicious emails
Skills / Experience
1. Strong technical ability with a thorough understanding of databases, website coding (ability ...