Desktop engineer

Desktop Engineer

Desktop Engineer with experience in Avanto and MS Defender preferred.


Responsibilities

* Be responsible for the completion of assigned works within allocated timeframes.
* Undertake Project Tasks, supporting both internal and external Project Managers.
* Undertake NSR tasks to agreed timescales.
* Possess exceptional customer handling skills.
* Bring your whole self to work; strive for equity, diversity and inclusion.


Skills and Experience

* Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point – this is essential for the role.
* Useful to have in‑depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings, along with a level of proficiency in Microsoft Office.
* SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting desired.
* Automation – Understanding of scripting technologies such as PowerShell, VB Scripting, and batch files is beneficial.
* Security – knowledge of disk encryption using BitLocker, NTFS permissions and shared‑folder security is useful.
* An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant‑messaging tools (Skype for Business), along with general etiquette.
* Working knowledge of IT Service Management (ITSM) software (ServiceNow).
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