Our fantastic Events team are currently looking for a Events Executive to join us and be a part of the SCHLOSS Roxburghe team
This part-time, permanent position is based on working 24 hours a week, 3 days over 7. With flexibility to work some evenings and weekends.
The position offers a competitive salary of £17,172 per annum (pro-rated) plus gratuities* and excellent employee benefits.
*Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid.
Your Key Responsibilities:
* Create and execute memorable Group & Events opportunities for a wide range of clientele, aiming to secure and generate repeat business.
* Respond to all customer enquiries quickly and efficiently, within 24 hours as per agreed RFP guidelines.
* Fully qualify leads to create compelling proposals.
* Quote hotel rate information and plan all event details, liaising with third-party suppliers as needed.
* Engage proactively in securing new business to expand the client base.
* Send contracts to clients upon booking confirmation, along with company terms and conditions.
* Ensure all booking details are accurately logged in Envision and events are detailed to a high degree of accuracy.
* Conduct site inspections and meet with clients to discuss their requirements, including entertaining clients during evenings and weekends if needed.
* Act professionally and informatively, maintaining current product and competitor knowledge
* Develop and maintain good working relationships with key customers.
* Assist with monthly sales reporting to track performance.
* Provide guidance and leadership to the Reservations team, Event Co-ordinators.
* Mentor and coach junior team members to enhance their Event knowledge / sales skills.
* Work with an entrepreneurial mindset, strategically identifying potential business opportunities to drive sales growth.
* Maintain good working relationships with key customers, agents, and regular guests through consistent communication (emails, phone calls, etc.).
* Regularly monitor and review all prospect, tentative, and lost business enquiries to drive increased conversion levels.
Financial Responsibilities:
* To maximise colleague productivity through the use of multi-skilling, multi-tasking and flexible scheduling in order to meet the financial goals of the Department as well as the expectations of all people we serve.
* Monitoring PM accounts to ensure fast settlements.
* You will oversee each other's events and brief on current status of individual events.
Your Experience, Qualities & Capabilities:
* Proven experience 2+ years within the luxury hospitality industry preferred
* You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships
* You have a passion for delivering exceptional guest service
* You have proven organisational and leadership qualities
* You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels
* You are confident in handling guest complaints and colleague management
* You have a passion for delivering exceptional guest service
* You use your initiative and take a practical approach to problem solving
Employee Benefits
* Share of gratuities on a pro-rata basis
* 30 days paid holiday after 1 year of service
* 50% discount on food & beverage for Employee and up to 4 guests
* 30% discount in our Pro Shop
* Free meals whilst on shift
* Free golf membership
* Free on-site parking
* Recommend a friend scheme
* Quarterly recognition programme
* Employee and Family rates and discounts in Hyatt hotel upon availability
* Employee discounts at our 12.18 Hotel Collection
* Access to exclusive perks, offers, and discounts on our colleague platform
* Telus Health employee assistance program, offering support and confidential advice for you and your family when you need it most
* Access to wellbeing articles, podcasts, tools and resources
Job Types: Permanent, Part-time
Pay: £28,620.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Roxburgh: reliably commute or plan to relocate before starting work (required)
Experience:
* Events management: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person