Service Delivery Leader
Location: Complex Services - North East
Salary: £16.27 per hour
Hours per Week: 40
Sector: Supported Living, Complex Needs Adult Social Care – Shaftesbury North East
Join Our Team as a Service Delivery Lead (Complex Care). We’re looking for a dedicated and experienced Service Delivery Lead to work with our Complex Care Manager supporting individuals with challenging and complex needs.
What You’ll Need
* Minimum 2 years experience supporting individuals with challenging behaviour in a supported living setting.
* Experience in Positive Behaviour Support (PBS) and managing multi‑site services.
* Full UK Driving Licence and access to a vehicle.
* Proven ability to support people with diverse needs including ADHD, Learning Disabilities, Autism, Foetal Alcohol Syndrome, Personality Disorders and Sensory Processing Needs.
* Level 5 Diploma in Health and Social Care (or willingness to work toward it).
* On‑call availability as part of the role.
About the Role
* Provide leadership and guidance to staff across multiple sites.
* Ensure the highest standards of care and support are consistently delivered.
* Develop and implement systems and processes that promote quality, safety and inclusion.
* Collaborate with governing bodies and contribute to new business opportunities.
There will be a requirement to provide a presentation at interview stage.
Why Join Shaftesbury?
Shaftesbury is a leading disability charity committed to enabling people to live connected, fulfilling lives. We invest in our people and celebrate the work they do.
What We Offer
* Birthday Off – paid day off.
* CQC Bonus – £30 voucher for a Good rating, £50 for Outstanding.
* Recognition Rewards – celebrate going above and beyond.
* Excellent Training – ongoing development and learning opportunities.
* Generous Annual Leave – 25 days + 8 bank holidays (rising to 28 days after 5 years).
* Pension Scheme and Employee Assistance Programme.
Equal Opportunities
Shaftesbury is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.
Shaftesbury is committed to the Disability Confident Scheme and to equal opportunities; we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
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