Overview
Join to apply for the Front office team member (Receptionist) role at RBH.
Our hotels, the ibis Styles and Mercure Paignton, are known for exceptional service, a seaside location, and memorable guest experiences. Our employees work across both hotels creating a welcoming team culture. We are managed by RBH management and value diversity, health & wellbeing, sustainability, and individuality. We are proud to be rated Top 30 Best Places to Work in Hospitality and are always looking for new talent to join us on our journey.
At RBH, we foster a supportive and inclusive work environment with ongoing training and career development opportunities.
Responsibilities
* Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
* Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
* Become the local expert, ready to recommend the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
* Multitask by answering calls, managing bookings, and handling guest requests—with a positive vibe.
* Keep the front desk organized and welcoming, creating a space that feels like home.
* Coordinate with housekeeping and maintenance to ensure rooms are ready and requests are met smoothly.
* Surprise and delight guests with thoughtful touches and personal service to make their stay memorable.
* Process all reservation requests, changes, and cancellations in a timely manner while making the guest feel special.
What We Need From You
* A people person with a knack for creating memorable guest experiences.
* Great communication skills to handle inquiries, coordinate with the team, and share local knowledge.
* Detail-oriented and organized to ensure every reservation, request, and check-out goes smoothly.
* Quick thinker who can solve problems and keep things running smoothly in a busy environment.
* Team player with a flexible, ready-to-help attitude across departments.
* Experience in a similar role within a hotel environment.
* High energy and adaptable to a lively, fast-paced setting.
* Oral and written fluency in English; additional languages are a plus.
* Ability to work various shifts, including 06:45–15:15, 09:00–18:00, or 14:30–23:00.
Benefits
* Discounted hotel room rates for you and your friends & family
* Additional day’s leave for your birthday
* Enhanced maternity, adoption and shared parental leave
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
* Flexible working arrangements
* Wagestream – access to earned wages when you need them
* Life Insurance
* Employee Assistance Programme
* Social and wellness events all year round
* Free meals on duty
* Employee of the Month/Year
* Gratuities and service charges paid
* Discounts in supermarkets and for days out
* Competitive hourly rates (varies by age)
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If you require reasonable adjustments during the process, please contact us.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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