Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
As a full-service global freight forwarder and contract logistics provider, we help our clients manage the warehouse and transportation needs of their supply chain so they can focus on their business.
Essential Job Functions:
1. Client Facing Role that manages the overall business relationship
2. Account mapping, business unit breakdown (touchpoints to align regional/global team)
3. Run QBRs & ensure they are properly prepared for
4. Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
5. Report Creation / Monitoring / Distribution (responsible/accountable)
6. Performance management (responsible/accountable)
7. Market Analysis / Industry Awareness
8. Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews Value add Programs Tender Management Strategic Business Plans Process Improvements Technology Solutions
9. Impact & coverage analysis -> identify service or opportunity gaps
10. Penetrate organizational structure and develop relationship beyond main points of contact
11. Maintain rates and assess yields monthly
12. Monitor account for timely payments and assist with collections on past due invoices
13. Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
14. When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
15. Ensure all company policies and regulatory requirements are adhered to
16. Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
17. Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
18. Other duties as assigned
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
19. Talking, hearing and using hands to operate computer equipment
20. Vision abilities required by this job include close vision and the ability to adjust focus
21. Must have a valid driver’s license and safe driving record
Other Skills and Abilities:
22. Excellent Organizational Skills
23. Excellent written and verbal skills
24. Excellent presentation and interpersonal skills
25. Thorough knowledge of transportation industry logistics and freight forwarding
26. Thorough knowledge of successful sales techniques
27. Strong computer skills including Microsoft Office suite
28. Detail oriented, able to multitask and meet deadlines
29. Self-motivated, able to work in a team and independently
30. Good analytical and program management skills; ability to define, develop and document business processes and procedures
31. Strong customer service, problem-solving, and interpersonal skills
32. Internal/external sales skills
33. Troubleshooting and problem resolution skills
34. Leads by example
35. Sense of urgency
36. Creative
37. Responds easily to changing demands
Education and Direct Work Experience:
38. College degree preferred
39. 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
40. Experience with CRM systems
Certifications and Licences:
41. Professional certification may be required in some areas
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Recruitment Agency Policy
At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.
Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.
We appreciate your cooperation in respecting this policy.