Based in the North West Cotopaxi, part of the Spirax Group are recruiting a Technical Services Engineer to provide operational support across the IT/OT environment, working alongside IT Specialists to ensure the stability and effectiveness of IT systems and services. The role encompasses infrastructure maintenance, cybersecurity support, device configuration, troubleshooting, client support, scripting of data extracts, and development of internal tools to improve operational efficiency. The position also involves maintaining day‑to‑day operations, supporting process improvements, and assisting with out‑of‑hours incidents, with the overall objective of enhancing service reliability, security, and operational performance.
Key Responsibilities
* Support infrastructure maintenance, patching, updates, and routine checks
* Assist with cybersecurity controls, secure configuration, and compliance tasks
* Configure, maintain, and troubleshoot IT and OT devices and services
* Provide technical support for client issues, incidents, and service requests
* Investigate faults and help resolve operational and system issues
* Produce scripts for data extracts, reporting, and repetitive support tasks
* Develop internal tools to improve support and operational processes
* Support monitoring, alerting, and incident response across services
* Maintain accurate technical records, procedures, and support documentation
* Assist with system improvements, standardisation, and service resilience
* Work with Engineering and IT teams on integrations and operational changes
* Support important out‑of‑hours alerts and incidents where required
Qualifications, Skills, and Competencies
Education
* Bachelor’s degree in Computer Science, Data Engineering, IT, or related field
Technical Skills
* Windows Server support
* Infrastructure maintenance and troubleshooting
* Device setup, configuration, and support
* Networking fundamentals, including IP, DNS, DHCP, VPN, and routing awareness
* Incident response and fault diagnosis
* Patch management and update processes
* Cybersecurity good practice
* PowerShell scripting
* Data extracts, reporting, and file handling
* Technical documentation and procedure writing
* Azure or cloud platform awareness
* Database query or extract skills
* 3+ years in a hands‑on IT support or technical services role
* Good understanding of systems, infrastructure, and troubleshooting
* Experience with device setup, configuration, and maintenance
* Understanding of cybersecurity good practice and secure administration
* Experience supporting incidents, service issues, and user requests
* Ability to produce scripts or tools to support operational tasks
* Good troubleshooting and problem‑solving skills
* Calm and methodical during incidents and operational issues
* Clear documentation skills and accurate record keeping
* Good written and verbal communication skills
* Able to work well with engineers, IT teams, and clients
* Proactive, dependable, and security‑conscious
* Able to work independently and as part of a team
* Flexible and adaptable
* Willing to support out‑of‑hours alerts and incidents
* Commercial awareness of the industries we operate in
Preferred Experience
* Familiarity with database platforms and data extracts
* Exposure to infrastructure monitoring and alerting platforms
* Experience with Azure or cloud‑hosted services
* Awareness of cybersecurity frameworks or compliance standards
* Experience developing internal support tools or utilities
* Exposure to OT environments or industrial systems
* Experience using AI/Copilot tools responsibly
* Ability to work under pressure during support issues and incidents
* Excellent written and verbal communication skills
* Ability to work using own initiative and innovate where appropriate
* Ability to work with and integrate into the existing team
* Ability to think critically and quickly, with flexibility and adaptability
* Analytical skills for troubleshooting technical, data, and security issues
* Clear communication on technical, service, and security topics
* Detail‑oriented, with a focus on accurate and efficient support delivery
* Collaborative approach to cross‑team and client support
* Proficiency in creating and maintaining technical documentation
* Ability to prioritise work with service, security, and team priorities in mind
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working, and a range of benefits including 27 days holiday allowance (excluding bank holidays), 3 days paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, Share Ownership Plan participation, free on‑site parking, flexible benefits, a personal discount portal, and support through the Everyone is Included Group Inclusion Plan.
Inclusion Statement
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We consider requests for flexible working and support additional needs such as gender‑neutral parental leave, extra paid caregiver leave, support for pregnancy loss or domestic abuse, and menopause‑friendly workplace principles. We are also a Disability Confident Committed Employer.
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