IT Service Management Analyst
Location: Bath (3 days a week onsite)
Hours: 37 hours per week
Salary: £45,000
Are you ready to step up and make your mark in IT Service Management?
We're building a brand-new team and looking for someone with energy, passion, and enthusiasm, someone who's not afraid to have a voice and drive positive change.
This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey.
IT Service Management Analyst - The role:
1. Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement.
2. Analyse incident and service request trends to identify opportunities for automation and better ways of working.
3. Coordinate and support Change Management, ensuring documentation and impact assessments are up to date.
4. Maintain and develop the IT knowledge base and service catalogue.
5. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics.
6. Assist with root cause analysis and problem management to prevent recurring issues.
7. Collaborate with IT teams, business units, and suppliers to deliver excellen...