Maternity Cover (12mths) - Medical Administrator / Receptionist
Neasham Road Surgery are looking for a motivated, friendly and proactive administrator / receptionist to cover maternity leave. The successful candidate will be part of a friendly, supportive reception team. They will be the first point of contact for our patients and will be required to meet the standards of care and service we pride ourselves on.
We are looking for someone who will be flexible and reliable and is self-motivated to complement our experienced and dedicated team.
If you would like more information or an informal chat, please contact our Assistant Practice Manager, Kathrine on 01325 461128, or email: neashamroad.surgery@nhs.net
Closing Date: Monday 3 November 2025.
Only successful applicants will be notified.
Main duties of the job
* Dealing with patients by telephone and face to face, projecting a positive and friendly image to patients and other visitors to the practice.
* Booking appointments, arranging tests for patients, prescription enquiries and general patient enquiries.
* Previous experience of working in a General Practice would be a distinct advantage, however full training will be given. Experience of Systmone clinical system would be beneficial, however training would be given. Experience of using Word, Excel, PowerPoint and Outlook will be required.
* The job will require provision of high quality reception and administration service to patients, doctors, colleagues and other staff members who may attend the surgery. It includes multi-tasking with the ability to be compassionate. Good communication skills are essential to this role.
About us
Neasham Road Surgery is a busy, forward thinking practice with a patient list of approximately 13,500 patients. We pride ourselves on providing excellent patient care to our patients.
We are a friendly three Partner practice, supported by three salaried GPs and four Nurse Practitioners. We have an excellent nursing team and a superb group of highly committed and enthusiastic administrative and reception staff.
We can offer NHS Pension, Simply Health benefits and a friendly working environment.
If you would like more information or an informal chat, please contact our Assistant Practice Manager, Kathrine on 01325 461128, or email: neashamroad.surgery@nhs.net
Job responsibilities
JOB DESCRIPTION
1.0 Job Title: Medical Administrator / Receptionist
2.0 Location: Neasham Road Surgery
Practice Business Manager
6.0 Job Purpose / Summary:
Reception:
To support the Partners and Practice Management to deliver a quality service to patients through the provision of an effective and efficient reception service.
7.0 Dimensions of the job:
Reception:
To provide an effective reception administration service.
To operate computer systems for the dimensions of the role.
To manage telephone service and provide efficient telephone service
To carry out any other tasks allocated by management
8.0 Knowledge, Skills, and Experience Required:
Communication: To have excellent communication skills both verbal and non -verbal.
Qualifications: NVQ Level 2 and above in Customer Service or / and Business Administration
Computer certificate
3 x GCSE grade C and above
Experience: To have experience of working with the general public, preferably within the primary health environment, although not necessary.
To have good IT skills
To have experience of delivering a high quality customer service.
Experience of Systmone system desirable but not necessary.
Experience of Microsoft packages.
9.0 Main duties and Responsibilities:
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance with written protocols
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records if applicable
Fax and photocopy as requested
Ensuring messages and information is passed on to relevant members of staff or outside agencies
Distributing clinical documents to clinical staff
Actioning tasks assigned by Clinicians and passing on relevant information.
Reception
Receiving patients consulting with members of practice team
Handing completed repeat prescriptions to patient and checking name and address.
Be able to cover all reception position as necessary
Explaining surgery procedures as required
Appointments
Process appointment requests for today / future appointments from patients by telephone and in person.
Deal with visits requests
Scanning of documents on to patient electronic records, if required
Telephone
Have working knowledge of telephone system, during and after hours.
Provide an efficient system of answering the telephone using a courteous and friendly manner
Other Tasks
Ensure reception area is kept tidy and ready for use
Ensure building security have thorough knowledge of doors/windows/alarm.
Provide refreshments if requested
Any other tasks allocated by the Practice Management
Computer
General data input and information retrieving
Registrations of new patients computer data entry and medical records.
Process change of patient details e.g. change of address both electronically and paper records
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Support work of Prescription Line by processing repeat prescription request in accordance with practice guidelines as and when necessary.
Scanning clinical documents into patient records if required
Opportunistic data checking of patient demographic details
10.0 Confidentiality:
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
11.0 Communications and Working Relationships:
Internal:
Practice Business Manager, Assistant Practice Manager, Office Manager, Doctors, Practice Nurses and Administration team members
External:
Patients, Pharmacists, Acute Sector personnel, Midwives, Health Visitors, CPN, District Nurses, Care Home staff and visiting Staff.
12.0 Personal and People Development:
Commit to developing self and others. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually, including the preparation and update of Personal Development Plans
13.0 Health and Safety Responsibility:
It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Practice Health & Safety Policy and to attend any training requirements both statutory and mandatory in line with the Practice's legal responsibility to comply with the Health & Safety and Welfare at Work Act 1974.
14.0 Clinical and Corporate Governance:
All managerial and supervisory posts will ensure compliance with the Practice's policies and procedures and clinical guidelines.
15.0 Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
16.0 General
This job description is intended as a guide to the principle duties and responsibilities for the post and should not be considered an exhaustive list. It is subject to change in line with future development of our services.
Person Specification
Experience
* To have experience of working with the general public, preferably within the primary health environment, although not necessary.
* To have good IT skills
* To have experience of delivering a high quality customer service.
* Experience of Systmone system desirable but not necessary.
* Experience of Microsoft packages.
Qualifications
* NVQ Level 2 and above in Customer Service or / and Business Administration
* Computer certificate
* 3 x GCSE grade C and above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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