Salary: £27,000 - 32,000 per year Requirements: Minimum 1-2 years in IT support preferred. Knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools is highly desirable. Strong customer service and problem-solving skills. Responsibilities: Provide 1st/2nd line service desk support. Install, upgrade, and troubleshoot Windows and hardware systems. Log, manage, and resolve support tickets in line with SLAs. Troubleshoot LAN/WAN and TCP/IP networking issues. Escalate complex issues where required. Participate in an on-call rota (once competent). Technologies: Hardware Support LAN SQL TCP/IP Windows More: We are a leading independent tech recruitment consultancy located in Fareham, Hampshire, and we are looking for a Helpdesk Analyst to join our fast-paced, client-focused IT support team. Offering a salary of £27,000-£32,000 plus BUPA and pension after probation, we aim to ensure career progression to Helpdesk Team Leader. We pride ourselves on our commitment to social responsibility, donating £1 to The Born Free Foundation for every CV sent to clients, and we are a Climate Action Workforce in partnership with Ecologi. last updated 12 week of 2026