Job title: Driver
Department: Activate Accident Repair
Location: AAR Mildenhall, Plot 41, Hampstead Avenue, Mildenhall, Suffolk, IP28 7AS
Salary: We are proud to say, We are a Real Living Wage Employer
Hours: 45 hours per week
We're looking for a Driver to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role:
Timely collection and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays. Vehicle checks and the collection of excess payments. Explaining the repair and processes to the customer. Dealing with customers in a professional manner, ensuring high standards of customer service.
Key responsibilities:
* Carry out collection and delivery of customers vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damaged and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
* To drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
* Ensure all documentation is correct when transferring vehicles.
* Report any accidents, incidents to your Bodyshop Manager without delay.
* To be responsible for the collection of payments and receipts and to ensure the correct financial procedures are followed on return to the office.
* Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
* Confirm any damage or cleanliness issues with reception team.
* Notify customer and reception when a delay is imminent.
Skills and experience:
* Full driving license with the correct classification to carryout duties
* Logistics experience
* Experience of vehicle appraisal
* Exceptional communication and customer service skills
Benefits:
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back the cost of things like dentist and optical check ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody
What you can expect from us
At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.
From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.