Duties Description Working under direct supervision of the DEC Division of Forest Protection, serve as dispatcher for emergency and non-emergency calls from officers and the general public. Most calls are primarily directed to the mission of the DEC. Additionally, obtain necessary information from callers in order to initiate assistance; serve as radio dispatcher of police resources; perform clerical, administrative and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public.
Work conditions include: sitting or standing for extended periods of time with headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly in order to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to clearly understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.
Minimum Qualifications Either
1. six months of experience as a police/emergency services/public safety dispatcher, OR as a member of a paid/volunteer fire company or emergency medical services squad;
Or 2. one year of experience as a radio dispatcher of a mobile fleet;
Or 3. two years of experience as a toll collector for a public highway or bridge system;
Or 4. six months of experience in a traffic management center;
Or 5. one year of active duty service as an honorable discharge from the United States military as a dispatcher of military police or security personnel.
Examples of Non-Qualifying Experience: Experience limited to cellular phones, paging systems, intercom systems, CB radios, or ham radios is NOT considered qualifying for this examination.