Smart operations coordinator

Closing Date

Job Title: Smart Operations Coordinator

Location: Durrington, Worthing – Hybrid working

Contract Type: Permanent

Hours: 37

Salary: £37k based on skills and experience

About the role:

The installation of Smart Meters is a key strategic initiative that will help us, and our customers, to minimise the amount of water we abstract from the environment, and the associated carbon and fiscal impact. It will enable a fundamentally different way of engaging with our customers and establishing enhanced levels of customer satisfaction.

This is a new role and exciting initiative that is vital to us driving the customer engagement and operational changes required to reduce water consumption and leakage identification and enhancing our customers experience of Southern Water.

What you will be responsible for:

This new role in Southern Water is an exciting opportunity, reporting into the Metering Assurance Lead with regular direct engagement with a variety of internal teams as well as our Alternative Metering Service (AMS) Partner.

We are seeking a driven individual to ensure the accurate and efficient processing of data related to meter exchanges alongside supporting inbound customer contact, coordinating with internal and external teams to resolve issues, and ensuring a seamless customer experience.

This role is crucial for maintaining data integrity, supporting operational efficiency, and ensuring compliance with regulatory requirements.

What you’ll bring to the role:

Essential

Desirable

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation

“Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned—passion, drive, and fresh perspectives are what truly set candidates apart. Don’t hesitate—take the leap and apply!”

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.

Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment.

Some positions may also require higher levels of security vetting, which may involve providing additional documentation.