This is a well-structured, team-based credit control role within a professional, client-facing environment. You'll be managing a live tenant ledger, working closely with surveyors and client finance teams, and taking real ownership of arrears recovery. It's a role that suits someone who enjoys stakeholder interaction, has a sharp eye for detail, and wants to operate in a more commercially involved credit function rather than just chasing debt.
What You'll Be Doing
- Managing recovery of outstanding rent and service charge arrears across a varied tenant ledger
- Chasing debt in line with agreed policies, using a mix of phone, email and formal escalation processes
- Working closely with surveyors and client accountants to resolve queries and unblock payments
- Monitoring and managing repayment plans, tracking performance and escalating where needed
- Analysing aged debt and supporting decisions around recovery strategy and escalation
- Instructing solicitors and enforcement agents where required, in line with client approval
- Maintaining accurate records of all activity, conversations and agreed actions
- Supporting monthly reporting, including aged debt analysis and performance tracking
- Reconciling tenant accounts and assisting with query resolution and missing documentation
- Supporting cash allocation and identifying unallocated payments during peak periods
What You'll Bring
- Experience in credit control, ideally within property, real estate or a complex B2B environment
- Confident managing a ledger end-to-end, including escalations and dispute resolution
- Strong stakeholder skills, comfortable working with non-finance teams and external clients
- Good analytical ability, able to interpret aged debt and support recovery decisions
- Solid systems experience, ideally within property systems (Yardi, Qube, Tramps or similar)
- Strong Excel skills and overall attention to detail
- Organised, proactive and able to manage workloads to tight deadlines
What You'll Get in Return
- Hybrid working with a collaborative, team-driven environment
- Exposure to a more commercially involved credit control function
- Clear structure, processes and stakeholder support to help you succeed
- Opportunity to build experience within a specialist, high-value sector
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