Location: Remote (1 days a week in London office)
Employment Type: Full-Time
About Us
We are a fast-growing supplement brand operating in both the US and UK markets through Direct-to-Consumer (DTC) channels and Amazon FBA. Our mission is to help people improve their health with science-backed, premium products. We are looking for a highly organized, detail-driven Operations Coordinator to support our expanding supply chain, logistics, and operational processes across multiple regions.
Position Overview
The Operations Coordinator will play a key role in ensuring smooth day-to-day operations across our DTC and Amazon FBA channels in multiple marketplaces. This role is ideal for someone who thrives in a fast-paced eCommerce environment, has strong analytical and communication skills, and can confidently manage logistics, inventory, and cross-functional coordination.
Key Responsibilities
Supply Chain & Inventory Management
* Monitor inventory levels across 3PL warehouses, Amazon FBA fulfillment centers, and DTC logistics partners in the US and UK.
* Coordinate purchase orders, production timelines, and replenishment needs with suppliers and manufacturers.
* Track inbound shipments and ensure timely delivery to Amazon FBA and 3PL partners.
* Maintain accurate SKU-level reporting and perform regular stock reconciliations.
Amazon FBA Operations
* Manage FBA shipment creation, labeling requirements, and compliance with Amazon policies.
* Monitor inventory health (e.g., excess stock, stranded inventory, restock limits, IPI score).
* Work with Amazon Seller Central to resolve shipment discrepancies, reimbursement claims, or listing issues.
DTC Fulfillment & Logistics
* Oversee daily order flow, fulfillment accuracy, and shipping performance from our DTC channels.
* Liaise with 3PL partners to troubleshoot delays, address packaging or pick/pack issues, and improve operational efficiency.
* Monitor carrier performance, shipping costs, and customer service escalations linked to logistics.
Operations Administration
* Maintain SOPs and workflow documentation for operational processes
* Collaborate with marketing, finance, and customer support teams to ensure operational readiness for promotions, launches, and restocks.
* Assist with forecasting by providing accurate data on sales velocity, seasonal trends, and regional demand patterns.
Quality & Compliance
* Coordinate product testing, regulatory documentation, and batch certifications for supplements.
* Ensure product packaging, labeling, and import/export documentation meet US and UK compliance standards.
Requirements
* 2+ years experience in FMCG, eCommerce operations, supply chain, inventory management, or logistics (supplements or CPG preferred).
* Familiarity with Amazon FBA and Seller Central - shipment creation, inbound FBA processes, and inventory health.
* Experience working with 3PL providers in the US and/or UK.
* Strong proficiency in Excel/Sheets and operations tools (e.g., ERP, inventory management software).
* Excellent communication, organization, and problem-solving skills.
* Ability to work independently, multitask, and adapt in a fast-moving environment.
* Bonus: Knowledge of supplement industry regulations (FDA, MHRA), Shopify experience, or operational work with DTC brands.
What We Offer
* Competitive salary and performance-based bonuses
* Flexible remote/hybrid work environment
* Opportunity to make a meaningful impact in a rapidly scaling health & wellness brand
* Growth potential as the company expands into new markets and product lines