Domestic Major Loss Adjuster – Hampshire & Sussex
This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva’s Major Complex Claims team, taking full ownership of high‑value, complex domestic home claims from start to finish.
As a Major Loss Field Adjuster, you will manage high‑value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost‑effective resolution. This is a field‑based role where you’ll be meeting our customers face‑to‑face. We are specifically looking for a professional residing in or around the Hampshire & Sussex area to service this region.
Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva’s promise of being “With you today, for a better tomorrow.”
Skills & Experience
* High‑value claims experience – ideally with claims around £100,000, but experience over £50,000 is acceptable.
* Professional growth – a minimum qualification of Cert CII or CILA is required; Dip CII is desirable but not mandatory.
* Technical know‑how – deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing.
* Building practices insight – knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
* Customer focus – proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
What You’ll Get
* Competitive salary (depending on location, skills, experience, and qualifications).
* Bonus opportunity – 8% of annual salary (actual amount depends on performance and Aviva’s).
* Generous pension scheme – Aviva will contribute up to 14% of contributions, depending on your input.
* 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
* Aviva‑funded private medical benefit.
* Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and participation in the Save as You Earn scheme.
* Supportive policies, including parental and carer’s leave.
* Flexible benefits, including sustainability options such as cycle‑to‑work.
* Three paid volunteering days to help others.
* Wellbeing support and tools.
Inclusive Hiring
We’re inclusive and welcome everyone – applications from all backgrounds and experiences are encouraged. Even if you don’t tick every box, we still encourage you to apply. We consider all forms of flexible working, including part time and job shares. Flexible locations, hours, and working patterns are available to suit our customers, business, and you. Most of our people are smart‑working, spending around 50% of their time in our offices each week.
Application Process
Please submit your application online. If you require an alternative method, please send an email to vivien.gergaly@aviva.com.
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