About this job
Employer: The Great Western Hospitals NHS FT
Location: Swindon, SN1 2DQ
Pay:
Contract Type: Permanent
Hours:
Disability Confident: Yes
Closing Date: 22/03/2026
Overview
An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full time post.
The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential. The post holder may be required to cover other sites within the service, so own transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service. The post holder will be required to work 0830 - 1700 with one hour lunch, Monday to Friday.
Responsibilities
* Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards.
* Where necessary liaise with interpreters and other stakeholders.
* Provide information and advice about dental services and access to NHS dental care for unregistered patients.
* Obtain personal details from the patients and other sensitive personal, social and medical information, often of a complex nature.
* Handle all information in accordance with relevant legislation and with high regard for patient confidentiality.
* Aascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges.
* Administer dental charges including exemption categories and checking of eligibility.
* Calculate fees, collect, handle and patient payments.
* Take responsibility for security of monies.
* Receive and prepare documentation for patients and ensure completion of NHS Dental Forms.
* Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries.
* Collate performance data from the appointments system.
* Communicate with Dental Laboratories about prosthetic devices and co-ordinate arrangements with clinical diaries.
* Liaise with other health care professionals regarding patient care.
* Co-ordinate arrangements between Dental Practitioners and patients including organising domiciliary visits as well as clinics, co-ordinating travel with clinical diaries.
Qualifications and skills
* Experience of general administration work is essential.
* Good communication and organisational skills.
* Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate.
* Good IT skills are essential.
* Own transport is essential (to cover other sites within the service).
* Willingness to work some weekends and bank holidays for the Community Dental Out of Hours Service.
* Ability to work 0830 - 1700, Monday to Friday, with one hour lunch.
Values and culture
Our STAR values: Service, Teamwork, Ambition and Respect — a golden thread running through everything we do. These values guide delivering great joined up services to our local community.
Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Other information
Receive and prepare documentation for patients and ensure completion of NHS Dental Forms. Maintain and operate the appointments system including call forward of patients, filing of clinical records, and multiple appointment diaries. Collate performance data from the appointments system. Please see the attached job description for full information. This advert closes on Tuesday 24 Feb 2026.
Proud member of the Disability Confident employer scheme.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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