We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This is an ongoing temporary assignment however permanent roles may be available at a later date. As a Temporary Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat, or post. Duties for the Temporary Customer Service Advisor: • Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post • Handle and resolving customer complaints • Chase customer orders, refunds, providing product information and all other customer service related help • Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution • Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently • Supporting other departments in line with business requirements Competencies of the Temporary Customer Service Advisor: • Have a previous customer service background in office, retail or hospitality environments • Experience in complaint handling to ensure customer satisfaction • Excellent telephone manner and strong communication skills • Good IT skills including use of e-mail and Microsoft products • Work as part of a team, support colleagues and promote a positive team spirit • A-C Grade in English GCSE